We’ve spent our entire careers supporting and growing companies. We built SOLV(X) based on these experiences and a burning desire to partner with organizations that are motivated to improve their business operations and achieve next-level results. The services we offer aren’t the ones that you wake up thinking about. However, they are differentiators that drive businesses to the next level. As your partner, we engage with your end-results in-mind, not how many hours we can bill. We are an on-demand resource, with a special set of skills, and we will earn the next project with you based on achieving results.

  • Process Improvement & Documentation

    Streamline Your Business with Expert Process Improvement Methodology & Documentation: SOLV(X) specializes in identifying, improving, and meticulously documenting your business processes based on best practices. We focus on creating clear and concise process documentation, which is crucial for efficiency, consistency, and quality control in your operations. 

    Our expertise lies in five core areas: Operations, Employee Onboarding and Offboarding, Vendor Management, Customer Experience, and Employee Recruitment and Selection.

    • Operations: Our approach in optimizing operations revolves around enhancing the efficiency and effectiveness of your daily business activities. We meticulously analyze and document your operational processes, identifying areas for improvement in workflow, resource allocation, and task management. Our comprehensive documentation provides step-by-step guides and best practices, tailored to your unique business needs. This ensures smooth day-to-day operations, minimizes errors, and boosts overall productivity. By focusing on operational excellence, we help streamline your core business activities, leading to a more agile and responsive business model.
    • Employee Onboarding and Offboarding: Each employee you hire is critical to the success of your business. Once the offer is made, it’s imperative to get your new employee’s aligned to the company mission and ensure they become a productive member or your team. We simplify and enhance the experience of integrating new employees into your team and ensure a smooth transition for those exiting. Our process documentation covers every step, from initial orientation to final day procedures, ensuring a consistent and positive experience for all employees. #eliminatethefriction
    • Vendor Onboarding and Offboarding: Efficiently manage your vendor relationships with streamlined onboarding and offboarding processes. Our documentation helps you establish clear guidelines and procedures, reducing risks and fostering strong, mutually beneficial vendor partnerships.
    • Customer Onboarding and Offboarding: Elevate your customer experience by optimizing customer journey processes. Our documentation ensures a seamless and engaging onboarding experience for your customers, and a respectful, clear offboarding process, enhancing customer satisfaction and loyalty.
    • Employee Recruiting and Selection: Attract and select the best talent with a well-documented recruitment process. From job posting to hiring, our documentation provides a structured approach, ensuring a fair, efficient, and effective selection process.

    By partnering with us for your process improvement and documentation needs, you ensure that every critical business process is optimized, standardized, and clearly understood, leading to improved efficiency, reduced errors, and a more cohesive organizational structure.

  • Organizational Assessments & Optimization

    Optimize Your Business with Comprehensive Assessments: Our Business Assessment tools are designed to meticulously evaluate and enhance your company’s financial, operational, technical, and security functions.

    By conducting thorough assessments, we uncover valuable insights and opportunities for improvement, helping you streamline your business, bolster financial performance, and leverage the latest technology for optimal efficiency.

    • Through our detailed financial analysis, we identify areas to enhance profitability and manage costs effectively. 
    • On the operational front, we focus on optimizing processes for peak performance. 
    • Our technical assessment dives deep into your technology infrastructure, recommending investments and innovations to keep you ahead in a rapidly evolving digital landscape. 
    • Furthermore, our rigorous security assessments ensure that your business is safeguarded against emerging cyber threats, protecting your assets and maintaining customer trust. 

    Together, these assessments provide a roadmap for sustained growth and success in an increasingly competitive market.

  • Automated Solutions

    Embrace the Future of Efficiency with Business Automation Software: Our cutting-edge business automation software transforms your daily operations, enabling you to focus on growth and innovation. By automating repetitive tasks, you can significantly reduce human error and increase productivity, allowing your team to concentrate on more important tasks. This technology not only streamlines your processes but also provides valuable insights through data analytics, helping you make informed decisions for your business.

    Revolutionize Your Workflow with Form Automation: Step into a new era of efficiency by eliminating traditional paper workflows with our advanced form automation tools. This eco-friendly solution not only reduces your carbon footprint but also accelerates data processing, ensuring accuracy and consistency. With real-time data collection and easy access to information, form automation fosters a collaborative and flexible work environment. It simplifies record-keeping, making it easier to comply with regulations and standards, ultimately driving your business towards a more sustainable and productive future.

  • Digital Organization

    Transform Your Business with Our Comprehensive Digital Organization Solutions: In today’s fast-paced digital world, staying organized and efficient is key to success. Our services are tailored to help businesses master the art of digital organization, focusing on three crucial areas: File Management, Email Efficiency, and Password Management.

    • Advanced File Management Solutions: Say goodbye to cluttered folders and lost files. Our approach combines structured systems, streamlined processes, and cutting-edge technology to ensure your data is not only easily accessible but also securely protected over time. We design a customized file management strategy that aligns with your business needs, enabling you to retrieve information quickly and safeguard your valuable data against potential threats.

    • Revolutionize Your Email Efficiency: Overwhelmed by an overflowing inbox? Our email management methodologies are designed to revolutionize how you handle your email communication. We implement ‘one and done’ processes, efficient filing systems, and automated templates to drastically reduce the time you spend on emails. This means more time for you to focus on critical business tasks, ensuring that every email adds value to your business operations.

    • Robust Password Management Systems: In the era of digital threats, securing your business and user data is paramount. Our password management solutions employ sophisticated technology to manage and protect your passwords effectively. We understand the importance of strong security measures and provide you with the tools to maintain high levels of security, giving you and your clients the peace of mind that comes with knowing your data is safe and secure.

    Partner with us and embark on a journey towards a more organized, efficient, and secure digital business environment. Our expertise in digital organization will pave the way for your business to thrive in the digital age, maximizing productivity and ensuring the utmost security of your digital assets.

  • Journey Mapping

    Discover the Heart of Your Business with SOLV(X)’s Journey Mapping: At SOLV(X), we understand the critical importance of truly comprehending every touchpoint in your customer’s journey and the unique experiences of your employees. Our specialized Customer and Employee Journey Mapping services are designed to provide an in-depth, nuanced perspective of their experiences – from their first interaction with your brand to their ongoing engagement.

    We go beyond surface-level insights to uncover the intricacies of these journeys, identifying key moments of truth that can make or break their experiences. This meticulous process illuminates the ‘good, the bad, and the unseen’ aspects of their interactions with your company. Armed with this comprehensive understanding, SOLV(X) empowers you to implement targeted, impactful improvements.

    Enhancing these journeys doesn’t just elevate satisfaction levels; it directly influences your bottom line. Improved customer experiences lead to heightened loyalty and advocacy, while a nurturing employee environment fosters productivity and innovation. Partner with SOLV(X) to transform these insights into actionable strategies, driving both operational excellence and financial success.

  • Training & Education

    According to a 2020 Lorman study, “nearly 59% of employees claim they had no workplace training and that most of their skills were self-taught” and “74% of surveyed employees feel they aren’t reaching full potential at work due to lack of development opportunities”. If you’re a business leader reading this, it’s pretty scary, right? Think about your own business in this regard. Does your company offer training for new employees? If so, is it effective? If so, how do you know this?

    How about your existing employee base? Do you have training modules and programs that help them to “sharpen their saw” in their current role? What about preparing them for their next role? How confident do you feel that, when a key player in your organization leaves, you have the next person ready to step into this role and that they have been trained and mentored to succeed? How deep is your bench, and how much efficiency and effectiveness will be sacrificed when you promote the next person, and they are not yet equipped to succeed?

    What is the learning curve for new employees in your organization? Three months, six months, a year? And while they are ramping to proficiency, how frustrated do you think they are? What impact are they having on the satisfaction of the customers that they serve? And what is the bottom-line impact of ramping an unequipped or semi-equipped employee to proficiency?

    Developing a training program from scratch can be intimidating, but don’t worry. With SOLV(X) at your side, we can make with you to make this happen. Whether you’re unsure who can train, what to train, where to train, how to develop and deliver your training content, unsure how to measure the effectiveness of your current training program, or (all of the above), we can help.

  • Process Management Methodology